Royal Crown Self-Exclusion Policy: How to Take a Break in Australia
Last updated on: November 6, 2026
In This Guide
- What Self-Exclusion Means at Royal Crown
- Choosing the Right Kind of Break
- How to Request Self-Exclusion
- What Happens During Your Exclusion Period
- What a Royal Crown Exclusion Doesn't Cover
- Practical Steps That Make the Break Stick
- Getting Free, Confidential Support
- Scope, Key Terms and Changes to This Policy
What Self-Exclusion Means at Royal Crown
Royal Crown self-exclusion blocks your own access to your Royal Crown account for a period you choose. While it's active, you can't log in, deposit or play. It's a tool you pick for yourself, and asking for it says nothing bad about you.
If things feel heavy right now, Gambling Help Online is free and confidential on 1800 858 858, any time of day.
Only players aged 18 and over may take part in gambling.
Choosing the Right Kind of Break
People often grab the shortest option when what they really want is months away. Here's how the three tools differ.
| Option | What it does | When it fits | Can it end early? |
|---|---|---|---|
| Short break (time-out or cooling-off period) | Pauses play for a short time | After a rough session or a big week | It's meant to run until the time you chose is up |
| Self-exclusion | Blocks account access for a chosen exclusion period | When you want a longer stretch away | It's designed not to be lifted just because you ask |
| Account closure | Ends your account with the operator | When you don't plan to come back | Treat it as final |
Deposit limits sit outside this table for a reason: they cap spending, but they don't stop play. If you want to stop, they're the wrong tool.
How to Request Self-Exclusion
- Find the self-exclusion or responsible gambling option in your account settings, or contact Royal Crown support.
- Say clearly that you want to self-exclude and for how long. Torn between two lengths? The longer one is the safer pick.
- In the same message, ask what happens to any balance and what happens when the period ends. Getting both answers now saves you contacting support mid-break.
- Ask for written confirmation that the exclusion is in place and when it ends. Keep it somewhere you'll find it.
What Happens During Your Exclusion Period
Your Account and Remaining Balance
Log-in and play are blocked. If there's money left in the account or a withdrawal pending, the answer you asked for in step 3 tells you how it'll be paid out, so nothing's left hanging.
Marketing and Promotional Messages
You shouldn't receive gambling marketing while you're excluded. If emails or texts still turn up, unsubscribe and tell support, quoting your confirmation.
Ending or Extending an Exclusion
Self-exclusion is built so it can't be switched off mid-period on request. The urge to come back often hits at the worst moment, and the lock is there for exactly that moment. If the end date is getting close and you're not ready, ask to extend before it runs out.
What a Royal Crown Exclusion Doesn't Cover
A Royal Crown exclusion applies to Royal Crown accounts only. Other gambling sites, apps and venues aren't affected, so a wider block means stacking several tools.
BetStop, the National Self-Exclusion Register
BetStop is the National Self-Exclusion Register. It started in August 2023 and is run by the Australian Communications and Media Authority (ACMA). You can exclude for anywhere from 3 months to life, and it covers licensed Australian online and phone wagering services.
BetStop doesn't cover offshore online casino sites. Offering online casino games to Australians is prohibited under the Interactive Gambling Act 2001, so those sites sit outside the register.
Practical Steps That Make the Break Stick
- Get any remaining balance withdrawn, as arranged in your request.
- Ask your bank about a gambling transaction block. Many Australian banks offer one, and it stops card payments to gambling merchants.
- Install gambling blocking software on your phone and computer.
- Unsubscribe from gambling emails and texts, from every operator, not just Royal Crown.
- Tell someone you trust that you're taking a break.
Getting Free, Confidential Support
Gambling Help Online provides free and confidential support around the clock, either on the phone at 1800 858 858 or through its website. There is no need to wait until things feel desperate - simply talking through how you are going is a perfectly good reason to get in touch.
Worried about a partner, family member or mate? The service supports you too. You can talk through what you're seeing and how to raise it.
Scope, Key Terms and Changes to This Policy
This policy applies to anyone holding a Royal Crown account.
- Break: a short pause in play that ends on its own.
- Self-exclusion: a request to block your account for a chosen period.
- Exclusion period: the time from confirmation to the end date.
- Account closure: ending the account relationship with the operator.
This policy may be updated. The version on this page is the current one.
FAQ
Can I self-exclude someone else?
Self-exclusion is a request you make for your own account. If you're worried about someone, Gambling Help Online can help you work out how to bring it up with them.
Is calling 1800 858 858 confidential?
Yes. It's free, and you don't have to give more detail than you're comfortable with.
What if I feel the pull to sign up somewhere else?
That's common, especially early on. The bank block and blocking software above are built for that moment, and for licensed Australian wagering services BetStop adds a second lock. Calling 1800 858 858 or leaning on the person you told helps too.